Cyber Shield

Managed IT Services for First Responders

At Compass Lane, we specialize in delivering secure, compliant, and reliable managed IT services tailored to the unique needs of first responder agencies. Our team proudly supports a diverse range of police and fire departments—both municipal and independent—ensuring their technology infrastructure is resilient, responsive, and ready for mission-critical operations.

IT support for mission-critical services

Trusted by Law Enforcement and Fire Agencies

We understand the operational demands of first responders and have built long-standing partnerships with agencies across jurisdictions. Whether you’re part of a city department or an independent district, Compass Lane provides scalable support that adapts to your structure and service area.

Expertise in Records Management Systems

Our technicians are experienced in deploying, maintaining, and integrating leading Records Management Systems (RMS), including:

  • Spillman Technologies
  • Intergraph
  • CentralSquare Records Management System

We ensure these platforms operate seamlessly, enabling agencies to manage case data, incident reports, and compliance documentation with confidence and efficiency.

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Compass Lane keeps your department secure

CJIS-Certified Technicians

Security and compliance are at the heart of our service. Every Compass Lane technician maintains active CJIS (Criminal Justice Information Services) certification, meeting FBI standards for handling sensitive law enforcement data. This commitment ensures:

  • Secure access to criminal justice information
  • Adherence to federal and state compliance protocols
  • Confidence in data integrity and privacy

Why Choose Compass Lane?

  • 24/7 Support for mission-critical systems
  • Proactive Monitoring to prevent downtime
  • Rapid Response to incidents and outages
  • Customized Solutions for agency-specific needs
  • Compliance-Driven Approach to meet regulatory standards

Frequently Asked Questions

We specialize in supporting first responder agencies—not just general businesses. Our team understands the operational tempo, regulatory environment, and mission-critical nature of your work. We tailor our services to meet the unique needs of police and fire departments, offering secure, compliant, and responsive IT solutions that you can trust.

All Compass Lane technicians maintain CJIS certification, ensuring they meet FBI standards for handling Criminal Justice Information (CJI). We implement strict access controls, encryption protocols, and audit trails to protect your data and maintain full compliance with federal and state regulations.

Yes. We have extensive experience working with industry-standard RMS platforms including Spillman, Intergraph, and CentralSquare Records Management System. Whether you need integration, troubleshooting, or performance optimization, our team is equipped to support your current infrastructure without disruption.

We provide round-the-clock monitoring and support to ensure your critical systems—such as dispatch, records management, and communications—remain online and responsive. Our proactive approach includes real-time alerts, automated failover strategies, and rapid-response technicians who understand the urgency of first responder operations.

Managed IT

Working Hours

  • Mon - Fri 8AM - 5PM
  • Sat, Sun Closed
  • Emergency Service 24/7

Information

Passionate About Support

At Compass Lane, we’re deeply committed to serving those who serve our communities. We understand the critical role first responders play every day, and we take pride in providing secure, reliable IT support so they can stay focused on protecting lives and property.

24/7 Monitoring

Our systems are actively monitored around the clock to ensure uninterrupted access to mission-critical applications like dispatch, records management, and communications. We detect and resolve issues before they impact operations, keeping your agency online and responsive at all times.

Priority Support

First responders can’t afford delays—and neither do we. Compass Lane offers priority support with rapid response times, direct access to CJIS-certified technicians, and escalation protocols designed specifically for emergency service environments.

Focus on Simplicity

We believe technology should empower—not complicate—your work. Our managed services are designed for ease of use, with streamlined interfaces, clear documentation, and proactive support that lets your team focus on protecting the community, not troubleshooting IT.

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